MobileMonster handles 80,000+ device buybacks with 70% less support tickets.
Streamlining the device trade-in experience through smart design and user-first thinking.
Summary
Mobile Monster offers a fast, secure, and convenient platform for users to sell or trade in used, new, or faulty smartphones and devices. The company ensures competitive pricing and same-day payment upon device verification. With thousands of customers across Australia, the platform bridges the gap between personal device resale and professional-level refurbishment and recycling services.
Client
Mobile Monster
Duration
Ongoing
Platform Type
Web-based Buyback & Trade-In System
Industry
E-commerce
The Challenge
Mobile Monster approached us with two primary goals:
1. Platform Optimization & Expansion
Mobile Monster needed help upgrading their Shopify-based system to support a growing customer base, improve device quote accuracy, and enhance seller trust signals.
2. Seamless Logistics & Payment Flow
With expanding user demand, they required tighter API integrations for label generation, shipping updates, and instant bank transfers—all while maintaining robust data security and device verification standards.
Our Approach
1. Product Discovery & Technical Audit
We began with a comprehensive audit of Mobile Monster’s platform to identify growth constraints and improvement areas:
- Shopify customizations and workflow automations
- Device pricing logic and integration dependencies
- Order lifecycle, shipping flows, and verification processes
- Conversion bottlenecks across the user funnel
2. Feature Implementation & User Experience Enhancements
Our team delivered targeted feature upgrades to elevate both customer satisfaction and backend operations:
Smart Quote Engine
Introduced real-time, condition-based pricing with clear visual prompts for self-assessment.
Auto-Payout Integration
Enabled automated payment dispatch using Stripe after successful device inspection.
Trust Signals & Customer Assurance
Redesigned UI with visible SLAs, service guarantees, and real-time order tracking.
Refined Admin Panel
Built a lightweight internal dashboard for order validation, inventory status, and logistics tracking.
Automated Email Workflows
Set up transactional emails for confirmations, payment alerts, and follow-ups to improve trust and retention.
Carrier Label API Integration
Automated label generation and tracking sync with AusPost and Sendle APIs.
3. Reporting Infrastructure & Process Automation
To support Mobile Monster’s growing operational and analytics needs, we designed a custom reporting and automation layer:
Read-Optimized Reporting Database
Separated analytics queries from production systems to reduce operational latency.
Custom Payout Log Generator
Created automated CSV exports for finance teams detailing daily and weekly payouts.
Behavioral Funnel Analysis
Implemented session tracking to monitor drop-off points, cart abandonment, and quote completion.
Inventory Forecasting Dashboards
Developed internal dashboards showing model-level supply patterns and resale margin projections.
- 80,000+ devices processed annually with minimal manual intervention
- <24 hours average payout post-device approval
- 70% decrease in support tickets related to payment or delivery
- Consistent sales pipeline visibility via auto-generated analytics
- Improved seller confidence through a smoother, transparent experience
- Reduced admin overhead through automation of 5+ core workflows
Impact Delivered
What our clients say about us
We have been working with HKS Techlabs now for over 3 years. They are really a diamond in the rough. Not only Hasnain has super great values, honesty and integrity but his team delivers very good performance.
They try to get all the required specifics, as they are very detail orientated and this means you get a very good result.
They work extremely hard and the value for money is very good. If your lucky enough to work with HKS and their team, your in very good hands.
